Customer Experience Manager

London, England, United Kingdom · Operations


We’re looking to hire an experienced, motivated and organised customer experience manager to lead and build our customer support team in London.

Customer experience is the crucial part of ClickMechanic's operations: it helps ensure our customers receive a great service and their cars get fixed quickly, and keeps our mechanics' diaries full. The purpose of the role is to build and lead a team whilst continually improving processes that deliver optimal operation efficiency and improved customer journey. You’ll be working at the heart of the business and engaging with people on all levels, both internally and externally to build and develop this team.

On a day to day basis your responsibilities will include:

ClickMechanic is a marketplace for car mechanics that is bringing trust and transparency to car repair. The platform enables customers to acquire real-time industry standard quotes (a first in Europe) and quickly book a vetted mechanic online.

Founded in 2012 by EF alumni Andrew Jervis and Felix Kenton, the company has grown quickly to offer nationwide coverage and is backed on its mission by such institutional investors as 500 Startups, and Forward Partners as well as angel investors including the former CEO of JustEat and Chairman of Treatwell.

We are looking for someone that can demonstrate the following:


We want someone who loves building great teams and making customers happy and has the following experience:



We offer a competitive salary and lots of other benefits including:

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