Customer Complaints Advisor

London, England, United Kingdom

Description

We’re looking to hire a Customer Complaints Advisor immediately to join our team in London.

Customer experience is a key part of ClickMechanic's operations: it helps ensure our customers receive a great service and their cars get fixed quickly, and keeps our mechanics' diaries full. As part of the customer experience team you will assist our customers and resolve their complaints. You’ll play a vital role in providing effective and efficient resolution of complaints.

On a day to day basis you’ll be mainly assisting with:

ClickMechanic is a marketplace for mechanics that is bringing trust and transparency to car repair. The platform enables customers to acquire real-time industry standard quotes (a first in Europe) and quickly book a vetted mechanic online.

Founded in 2012 by EF alumni Andrew Jervis and Felix Kenton, the company has grown quickly to offer nationwide coverage and is backed on its mission by such institutional investors as 500 Startups, and Forward Partners as well as angel investors including the former CEO of JustEat and Chairman of Treatwell.

Requirements

We are looking for someone with Customer Service experience and is passionate about delivering an excellent level of service.

Other attributes include:

Benefits

We offer a competitive salary and lots of other benefits including:


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